1. How can I choose the most suitable machine? Please tell us what kind of work you would like the machine to do. Engraving, cutting, or marking? What kind of materials, mainly? Cutting/engraving: Max thickness for cutting? How big of a working area do you need?
2. How long can delivery of the machine take?
Common machines can be delivered within 3~7 days. Customized machines need 12~14 days.
3. Is there any technical help after we receive the machine?
Yes, we have a perfect after-sale service team to supply technical support to our customers. Our technicians can assist you in installing the machine and give you free training after you receive it.
4. If there are some problems with some parts during the warranty period, will your company repair or replace them for me?
Yes, we will. Please send the main part back to our company; we will repair it and send it back to you for free within warranty time. If the problem part cannot be repaired well, we will send a new one to you within warranty time for free. PS: Not including consumable parts and man-made damage.
5. Will the machine send it to my door?
1) Usually, for large and heavy machines, we will quote the CFR price. The best shipping method for large and heavy goods is by sea or air. We ship the goods by sea for free shipping to your base seaport in your country (you need to find a broker to help you with customs clearance).
2) For small machines, we can quote the price with DHL Express Cost. Then the machine can send it to your door.
6. Can I buy spare parts from your company if I have spare parts in the future?
Yes, please. Our company supplies spare parts for all of our machines.
7. Give me reasons to choose your company.
1) A professional factory with competitive price;
2) High quality control and perfect service: All of our machines are equipped with top-quality parts. → Test machine work well for 3 days before delivery. → send working video and all items photos based on the order list to buyer to check. → buyer check everything is included and satisfied. → Professional plywood package to avoid damage. → shipping machine
3) We provide technical support all the time for our machines. We have a professional after-sale service team to supply technical support to our clients for free. You can talk with them at any time if you need to.
4) Strict implementation of the after-sales warranty.
5) The important thing is that you will receive the corresponding goods after you make the payment.
6) How do we pay you? Please talk with us first. After we confirm the machine and optional parts and spare parts for order with each other, we will give you the link to the order.
